Privacy Policy

Effective from: October 20, 2025

Last updated: October 20, 2025

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DATA CONTROLLER

SIA RGJ
Registration number: 40003688115
Legal address: Krustpils iela 141B, Riga, LV-1057, Latvia
Phone: +371 67702280
Email: rgj@rgj.lv
Website: www.rgj.lv

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1. GENERAL PROVISIONS

1.1. This Privacy Policy (hereinafter referred to as the Policy) sets out the principles for the collection, processing, storage and protection of personal data applied by SIA RGJ (hereinafter referred to as the Company or RGJ) when using the website www.rgj.lv (hereinafter referred to as the Website).

1.2. The processing of personal data by the Company is carried out in accordance with:

• Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR);
• Personal Data Processing Law of the Republic of Latvia;
• Other applicable legislation of the Republic of Latvia.

1.3. By using the Website and submitting consultation requests or other forms, you confirm that you have read and agree to this Policy.

2. TERMS USED

Personal Data – any information relating to an identified or identifiable natural person.

Data Subject – a natural person whose personal data is processed by the Company.

Data Controller – SIA RGJ.

Website – the website www.rgj.lv.

Cookies – small data files that are stored on your device when visiting the Website.

Regulation – Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data.

3. PERSONAL DATA PROCESSED AND PURPOSES OF PROCESSING

3.1. Processing of consultations and requests

Data processed:

• Name, surname
• Email address
• Phone number
• Company name (if applicable)
• Content of the request
• Other data you voluntarily provide in consultation forms

Purpose of processing:

• To respond to your requests
• To provide consultations on chimneys and their installation
• To prepare individual offers
• To maintain communication with customers

Legal basis: Article 6(1)(b) of the Regulation (performance of a contract) and Article 6(1)(f) (legitimate interests).

Retention period: 5 years from the last communication or until the fulfillment of your request and 3 years thereafter.

3.2. Marketing communications (with consent)

Data processed:

• Name, surname
• Email address
• Phone number

Purpose of processing:

• To inform about new products and services
• To send advertising materials and promotional offers
• To maintain customer relationships

Legal basis: Article 6(1)(a) of the Regulation (consent).

Retention period: Until withdrawal of consent or 5 years from the date of consent.

Your rights: You can withdraw your consent at any time by sending an email to rgj@rgj.lv or by using the unsubscribe link in each marketing message sent.

3.3. Ensuring Website functionality and statistics

Data processed:

• IP address
• Browser type and language
• Device information
• Website visit time and duration
• Pages visited
• Cookie data

Purpose of processing:

• To ensure Website security and functionality
• To analyze visitor statistics
• To improve Website usability
• To personalize user experience

Legal basis: Article 6(1)(f) of the Regulation (legitimate interests – ensuring Website functionality).

Retention period: Up to 2 years depending on the type of cookies.

3.4. Technical log records and security

Data processed:

• IP address
• Access date and time
• Actions performed on the Website

Purpose of processing:

• To ensure Website security
• To identify and prevent security incidents
• To comply with legal obligations

Legal basis: Article 6(1)(f) of the Regulation (legitimate interests).

Retention period: 3 years.

4. COOKIES

4.1. The Website uses cookies to ensure its proper operation, analyze user behavior and improve the user experience.

4.2. Types of cookies:

• Necessary cookies – ensure the basic functions of the Website
• Analytical cookies – allow analyzing visitor statistics (e.g., Google Analytics)
• Marketing cookies – used for marketing campaign purposes (with your consent)

4.3. You can manage cookies in your browser or by using the cookie management tool available on the Website.

4.4. Detailed information about cookies is available in the Website's Cookie Policy.

5. DISCLOSURE OF DATA TO THIRD PARTIES

5.1. The Company does not sell, rent or transfer your personal data to third parties without your consent, except as specified in this Policy.

5.2. Data recipients:

Data processors:

• IT service providers (server hosting services)
• Website maintenance and development partners
• Email and communication platform providers
• Analytics tool providers (e.g., Google Analytics)

State institutions:

Personal data may be transferred to state institutions if required by applicable legislation (e.g., State Revenue Service, law enforcement agencies).

5.3. Cooperation with data processors is ensured on the basis of data processing agreements that comply with GDPR requirements.

5.4. Data processors process personal data only in accordance with the Company's instructions and only to the extent necessary for the proper performance of contractual obligations.

6. TRANSFER OF DATA TO THIRD COUNTRIES

6.1. Personal data may be transferred to countries outside the European Economic Area (EEA) only if:

• The European Commission has adopted an adequacy decision regarding the country in question;
• Appropriate safeguards exist (e.g., standard contractual clauses);
• Your explicit consent has been obtained.

6.2. When using Google Analytics and other third-party services, data may be processed in the USA. The Company ensures that such services comply with GDPR requirements.

7. DATA SUBJECT RIGHTS

7.1. In accordance with the GDPR, you have the following rights:

7.1.1. Right of access to your data

You can request information about what personal data we process about you.

7.1.2. Right to rectification

You can request the correction of inaccurate or incomplete personal data.

7.1.3. Right to erasure ("right to be forgotten")

You can request the deletion of your personal data in certain cases.

7.1.4. Right to restriction of processing

You can request the restriction of the processing of your personal data in certain circumstances.

7.1.5. Right to data portability

You can receive your personal data in a structured, commonly used and machine-readable format.

7.1.6. Right to object

You can object to the processing of your personal data if the processing is based on legitimate interests or for marketing purposes.

7.1.7. Right to withdraw consent

If data processing is based on your consent, you can withdraw it at any time.

7.1.8. Right to lodge a complaint

You can lodge a complaint with the Data State Inspectorate (www.dvi.gov.lv).

7.2. To exercise your rights, please contact us:

• Email: rgj@rgj.lv
• Phone: +371 67702280
• Address: Krustpils iela 141B, Riga, LV-1057

7.3. We will respond to your request within 30 calendar days from receipt. If necessary, this period may be extended by 60 days, informing you of the reason.

8. DATA SECURITY

8.1. The Company implements appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

8.2. Security measures:

• SSL certificate (encrypted data transmission)
• Secure server storage systems
• Restricted access to personal data
• Regular security audits
• Employee training on data protection

8.3. Despite the security measures implemented, no method of data transmission over the Internet is completely secure. We do not guarantee absolute data security.

9. CHILDREN'S PRIVACY

9.1. Our Website is not intended for persons under 18 years of age.

9.2. We do not knowingly collect personal data from children without parental or guardian consent.

9.3. If you are a parent or guardian and learn that your child has provided us with personal data without your consent, please contact us.

10. CHANGES TO THE PRIVACY POLICY

10.1. The Company reserves the right to amend or supplement this Policy at any time.

10.2. All amendments take effect from the moment they are published on the Website.

10.3. We recommend that you regularly review this Policy to stay informed about how we protect your personal data.

10.4. In case of significant changes, we will inform you using the email address you provided or by posting a notice on the Website.

11. APPLICABLE LAW

11.1. This Policy is governed by the laws of the Republic of Latvia.

11.2. All disputes related to this Policy will be resolved in accordance with the legislation of the Republic of Latvia.

12. CONTACT INFORMATION

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, please contact us:

SIA RGJ
Krustpils iela 141B, Riga, LV-1057, Latvia
Phone: +371 67702280
Email: rgj@rgj.lv
Working hours: Monday–Friday, 09:00–17:00

Data State Inspectorate:
Elijas iela 17, Riga, LV-1050
Phone: +371 67223131
Email: pasts@dvi.gov.lv
Website: www.dvi.gov.lv

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Last updated: October 20, 2025